The Success of Your Business is Our Business
~Andrew Carnegie
Human Engineering Tools
Diagnose employee satisfaction—and act on the results - We use proven methods to determine employee satisfaction and sources of employee dissatisfaction.
Establish Emotional Bank Accounts within your business – All executives and employees need them. While we will make withdrawls, proper deposits will keep us emotionally “in the black” with each other.
"A Marathon, not a Sprint" - Great management systems are easy to understand, but hard to do. We approach implementation by setting a comfortable, sustainable pace.
“Catch people doing something right” – A recent office communications study indicates that in a typical office, 20 negative comments are made to employees for every positive comment. A properly designed management system will catch and reward things done at or above target levels.
“Go See" - The worst place to view your business is from behind your desk. If there is a issue or problem, go to where that problem is occurring and talk to the people first hand who are dealing with it.
Develop Leadership & Work Teams Develop the image of Leader-Teacher, a manager’s role of managing a constant cycle: Deming Cycle of management... Plan > Do > Check > Act
Implement Continuous Improvement Programs - If a process succeeds, standardize it; if not, make kaizen... Kaizen is a practice that provides for continuous improvement. Kaizen eliminates waste by allowing workers to uncover improvement opportunities and initiate positive changes.
Use Metrics focused on Process more than Outcome - Utilize Process Measurements (Did you follow the procedure?) & Outcome Measurements (Did you deliver the results you wanted?). Doing the job right will generate the desired outcome. Managing the process increases the probability of achieving the desired outcome.
Make Problems Visible - Problems should be made visible quickly… This is done through company "dashboards". Attack the problem, not the people.
